4/25/2024 12:48pm: Update on Boil Water Advisory
The City of Muskegon Heights Department of Public Works continues to address the recent system pressure drop, which remains a concern for our community. As we work diligently to resolve this matter, we are providing important updates on our ongoing response efforts and safety precautions for our residents.
Current Status:
The boil water advisory is still in place. Residents are urged to continue boiling all water for one minute and let it cool before using, or use bottled water for drinking, making ice, brushing teeth, washing dishes, and preparing food.
Update on Response Efforts:
The supervisory control and data acquisition (SCADA) system issues have been identified as unrelated to any outside intrusion.
No issues were caused by other construction and maintenance projects in the city’s water system.
Hydrant flushing and water quality testing began this morning. Residents may experience cloudy or rusty water due to the flushing. This is a normal part of the process and not a cause for concern.
Due to the extensive nature of the flushing required, our first samples are now expected to be returned on Friday.
In compliance with safe drinking water standards sampling will be conducted over the next few days.
Water Distribution Updates Muskegon Heights Farmer Market:
Today’s Bottled Water Pickup: Water will be available for pickup this evening from 5 PM until 7 PM at designated locations.
Friday’s Bottled Water Pickup: Water will be available on Friday from 12:00 PM until 2:00 PM at designated locations.
Volunteers are still needed to assist with loading and unloading of water.
Acknowledgements:
The mayor and city council would like to express their heartfelt thanks to the community partners who have assisted us during this time. Your support has been invaluable in managing this situation. Partners include but are not limited to Meijer, Spartan Nash, Webb Chemical and many more.
Further Information:
For more details, please visit our website at https://muskegonheights.us/boil-water-advisory-for…/ , Facebook at https://www.facebook.com/MuskegonHeightsCity/ or contact 231-733-8873.
Please visit the CDC link below for information regarding dos and don’ts for keeping you and your family safe during a Boil Water Advisory.
http://www.cdc.gov/…/drinking…/boil-water-advisory.html
Approved Release CJD
4/24/2024 5:46pm: Update on Boil Water Advisory
The City of Muskegon Heights Water Department continues to address the recent system pressure drop caused by a malfunction in the supervisory control and data acquisition (SCADA) system, initially reported on April 24, 2024. As our community works diligently to resolve this matter, we are providing an important update on the current status and necessary safety precautions for our residents.
Current Status: Water pressure has been restored across Muskegon Heights. However, until further notice, the boil water advisory remains in effect. We urge all residents to follow the safety instructions below to ensure their health and well-being.
Safety Instructions:
DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Please boil all water for one minute and let it cool before using, or use bottled water.
Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and preparing food.
Ongoing Response Efforts:
Our city staff have identified and are addressing the issues related to the pressure loss.
Activities related to resolving this issue, including water testing, are underway to ensure that our water meets or exceeds safety standards.
Bottled Water Availability: To assist residents affected by the advisory, bottled water is available for pickup at the local farmers market from 5:00 PM to 8:00 PM today and will resume tomorrow at 8:00 AM until 12:00 PM. This will continue until the boil water advisory is lifted. We strongly encourage residents to take advantage of this resource.
Anticipated Resolution: We are working around the clock to resolve this issue, and the boil water advisory will be lifted once samples confirm that the water is safe for consumption. Official notifications will be issued once normal water use is confirmed to be safe.
For More Information: Residents are encouraged to stay informed through updates from the City of Muskegon Heights. Please check our social media for updates https://www.facebook.com/MuskegonHeightsCity and update hotline at 231-733-8873 for any inquiries or visit our website at https://muskegonheights.us/boil-water-advisory-for…/
We appreciate the community’s cooperation and patience during this period and are committed to restoring safe water services as swiftly as possible.
Contact: 231-733-8873
4/24/2024 11:36a: URGENT: Boil Your Water Before Using
Due to a drop in system pressure caused by a failure in the supervisory control and data acquisition system on April 24, 2024, the Muskegon Heights Water Department advises residents to boil water once service is restored. This precautionary measure is necessary to ensure your safety following the loss of water pressure in the distribution system. Currently, water service has not been restored.
**What You Should Do Once Water is Restored:**
– DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Boil all water for one minute, let it cool before using, or use bottled water.
– Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation.
**Current Actions:**
– City staff are investigating the system pressure drop and undertaking corrective actions, including flushing the system and collecting water samples to confirm water meets safety standards.
– We are collaborating with the City of Muskegon to maintain water supply, albeit at reduced pressure.
**Safety Notice:**
– Continue using boiled or bottled water until it is declared safe.
– We anticipate resolving the issue within 72 hours and will notify you when the boil water advisory is lifted and water service is restored.
**Further Information:**
– For updates and more details, please contact Muskegon Heights Water Filtration Plant at 231.780.3415 or the City Manager’s Office at 231.733.8999.
– Follow our social media updates for ongoing information.
Please ensure this message reaches all affected individuals. Your health and safety are our top priority. Thank you for your cooperation.